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Shipping & Returns

Domestic Shipping

1) METROS: DELHI, HYDERABAD, BANGALORE, AHMEDABAD, SURAT, BARODA, NAGPUR, CHENNAI, CALCUTTA. PUNE

2) J & K AND NORTH-EAST: 1) JAMMU, KASHMIR, AND THE STATES OF MEGHALAYA, ARUNACHAL PRADESH, NAGALAND, MIZORAM, MANIPUR, TRIPURA, ORISSA, SIKKIM, ASSAM. (11)

3) NON-METROS: REST ALL OTHER DOMESTIC PLACES FALL IN NON METRO ZONE.

AIR TARIFF

WEIGHT (GMS)	MUMBAI	THANE	METROS	NON METROS	J & K & N.E
A: 0 - 100 GMS	30	45	75	120	180
B: 101 – 250 GMS	45	60	105	135	240
C: 251 – 500 GMS	60	75	150	330	510
D: 500-1000 GMS	105	120	270	330	510

International Shipping

(A) RATE SCHEDULE:

WEIGHT	ZONES
	1 2 3 4 5 6 7 other
1. Upto first 500 grams Shipping code A and B	375 450 750 750 850 900 950 1650
2. 1 Kg for Shipping code C and D	650 800 1300 1300 1400 1400 1500 2250

(B) ZONES:

ZONE 1: Bangladesh, Nepal, Sri Lanka, United Arab Emirates

ZONE 2: Hong Kong, Indonesia, Malaysia, Singapore, Thailand

ZONE 3: Austria, Brunei Darussalam, Denmark, Ethiopia, Gambia, Germany, Israel, Kenya, Democratic People's Republic of Korea, Malawi, Maldives, Mauritius, Myanmar, Namibia, Norway, Pakistan, Philippines, South Africa, Spain, Taiwan, Turkey, Uganda, Viet Nam, Zambia, Zimbabwe

ZONE 4: Australia, Bahrain, Belgium, Egypt, France, Italy, Jordan, Kuwait, Lebanon, Luxembourg, Netherlands, New Zealand, Oman, Portugal, Qatar, Syrian Arab Republic, United Kingdom, Yemen

ZONE 5: BULGARIA, CYPRUS, GREECE, HUNGARY, ISLES OF MAN, LESOTHO, MOZAMBIQUE, SCOTLAND, SWAZILAND, TANZANIA

ZONE 6: Angola, China, Czech Republic, Monaco, Switzerland, United States

ZONE 7: Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Bermuda, Bolivia, Bosnia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Canaries Islands, Cayman Islands, Central African Republic, Chad, Channel Islands, Chile, Comoros, Congo, Costa Rica, Croatia, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, Gabon, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Iceland, Iran (Islamic Republic of), Iraq, Ireland, Japan, Kazakhstan, Latvia, , Mali, Malta, Martinique, Mauritania, Moldova, Republic of Montserrat, Morocco, Netherlands Antilles, Nicaragua, Niger, North Ireland, Papua New Guinea, Paraguay, Poland, Puerto Rico, Romania, Russian, Saudi Arabia, Senegal, Sierra Leone, Slovenia, St Kitts, St Lucia, St Maarten, Suriname, Sweden, Turks and Caicos Islands, Ukraine, Yugoslavia, Zaire, Ghana, Nigeria

OTHER ZONES: Afghanistan, American Samoa, Antarctica, Benin, Bhutan, Bouvet Island, British Indian Ocean Territory, Cambodia, Cape Verde, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Cote D'Ivoire, Cuba, East Timor, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), Faroe Islands, French Guiana, French Polynesia, French Southern Territories, Georgia, Greenland, Guam, Heard and Mc Donald Islands, Kiribati, Korea, Republic of Kyrgyzstan, Lao People's Democratic Republic, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Macau, Macedonia, The Former Yugoslav Republic of, Marshall Islands, Mayotte, Micronesia, Federated States of Mongolia, Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Pitcairn, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Seychelles, Slovakia (Slovak Republic), Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, St. Helena, St. Pierre and Miquelon, Svalbard and Jan Mayen Islands, Tajikistan, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Vatican City State (Holy See), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Jamaica, Mexico, Panama, Peru, Trinidad and Tobago, Uruguay, Venezuela, Virgin Islands (British), Fiji, Rwanda, Madagascar, Sudan, Tunisia

Shipping & Returns

Items purchased from Lapeches.com may be exchanged/returned within 20 business days from the date the order is shipped. The merchandise must be in new condition, with all tags and seals attached, and in its original packaging. To return an item for exchange, please send the item freight pre-paid and, for your protection, insured. You cannot return merchandise bought through the Peches Catalogue or Lapeches.com at Peches Outlets.

Any orders cancelled after production has already begun will be charged @ 25% re-stocking fee. Bargain, Sale or items marked for Discontinuation may not be returned or exchanged once the package has been opened.

Please note: We do not exchange panties, bikinis, g-string, thongs, or similar intimate items If the protection seal is removed. Discount Category items are not returnable.

We do not refund shipping charges for the initial shipment of your order, or the return postage, unless the item ordered is defective, or if the incorrect item is shipped to you.

If any item returned to us, is in violation of our return policy we reserve the right not to credit you for the return, and you will be responsible for the shipping charges if you want us to ship the item back to you.

E-mail us let us know of your return/exchange, immediately. You will be issued a Return Merchandise Authorization number via reply email/trouble ticket RMA. Returns without a valid RMA # will not be accepted. Customers are responsible for shipping charges. Credits your Peches Account, will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit. If you wish to request a refund, please allow up to two billing cycles for a refund to appear on your credit card statement, the return will be processed and your credit card credited within ten business days.

Returns are to be sent to:

1, Dhanavantri, Shri Ram Sai Darshan, C Bldg
Rambaug Lane, off S V Rd,
Borivali West
Mumbai 400 092
India

My order never arrived.

Click the Your Account Link OR Order Status Link to track status of your order. You need to be signed into your lapeches account prior to being able to do so. Be sure that all items in your order have already been shipped. If your order details display your Package(s) Tracking Number, check with the shipper to confirm that your package(s) was delivered. If your package(s) each show status as "DELIVERED", please contact customer service for assistance.
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

An item is missing from my shipment.

My product is missing parts.

I have a question on my charges.

Your Account Link OR Order Status Link should you need to review your orders. You will be able to compare your order history on our website, with your financial records. You need to be signed into your lapeches account prior to being able to do so. Should you need further assistance with the same, please contact our Customer Service .
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

I received the wrong product.

If you feel that you have received the wrong product, contact customer service within 72 hours of receiving the product.
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

Do you ship to my country?

We Now Accept Orders From All Countries! What are my payment choices? We accept the following forms of payment on international orders:

Visa

Mastercard

Money orders (Nationwide)

We reserve the right to request additional information to verify the legitimacy of your order. We Do Not accept bank transfers or checks on international orders.

All orders shipped to a different address from the billing address of the credit card holder, will need additional verification by our customer service.

Prior to processing international orders we need to verify your name and billing/shipping address with your credit card company. In any event should the credit card companies do not verify the names and addresses of their customers, it may cause your shipment to be delayed or prevent us from processing your order entirely.

How long will it take for you to ship my order?

It can take up to a working week to verify your credit card billing/shipping address.

Thereafter, if the items requested are in stock, the order is processed and shipped immediately.

Exchange Policy

You may exchange an item by placing a new order for the correct merchandise (by phone or at http://www.lapeches.com). Exchanges will be charged @15% restocking fee and you may return the unwanted merchandise according to the Return Policy.
Our standard shipping charges on all exchanged orders, apply.

Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent. Your credit card numbers, billing address, and other personal data are accessed only by AUTHORIZED lapeches.com employees for business related reasons only.
All information is kept on a secure facility and not on our web servers.

DISPUTE RESOLUTION

If for some reason an order is charged and not successfully delivered, which is highly unlikely, we would require you to notify us about the same in writing (email is acceptable) in order to help resolve the issue. If you do not receive a response within 5 business days, please email us again and phone us, Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465,
International Customer Service # +1 916 273 3324.
Please allow 14 business days to research, respond and resolve disputes from the day we confirm, in writing, receipt of your confirmation. Any and all bank fees resulting from contested/disputed credit card charges will be charged back to the customer if the aforementioned dispute resolution process has not been followed.